Refund policy

As a consumer and in accordance with the Consumer Rights Directive (2011/83/EU), you can cancel your order and obtain a refund or exchange within fourteen (14) days from delivery.

Only products purchased on www.nwaky.com can be returned for a refund or an exchange. Any products bought in a department store, stockist or own physical store must be returned to their original place of purchase.

The product(s) must be returned, using a trackable service, at your cost undamaged, unused, in their original condition and original packaging, with the seal intact where applicable. In these circumstances, we will offer a full exchange or refund of the purchase price minus the delivery charge after inspection. The item is your responsibility until it is signed for at our return address.

If goods are not returned in a re-sellable condition, we may not accept your return. Please ensure that you obtain proof of postage and tracking as we do not accept responsibility for items which are lost in transit. Customers should have regard to labelling and packaging guidelines of Courier service used as you are returning fragrance which has special guidelines.

You must inform us of any returns by email to info@nwaky.com.

All returns must reach Nwaky Parfums within 14 days of original delivery date.

Return Address:
Nwaky Parfums
Gansbeek 85
Geleen, Limburg, 6166JG
The Netherlands.

All returned goods will be examined on receipt. A full refund will not be offered if there are signs of unreasonable use such as opened packaging. In such circumstances, we will notify you that a reduced refund amount will be available or you can choose to arrange for goods to be returned to you at your sole cost and expense. As perfumes are cosmetic products, we will not accept returns after the product has been tested as they are not deemed as re sellable to another customer.

Your right to return goods does not apply to

  • Goods made to your specification

  • Which have been personalized

  • Which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly

Your refund for goods will be refunded as soon as practicable by the original payment method, no later than 14 days after we have received the goods (and provided that you have returned the goods to us within 14 days of delivery to you or you are notifying us of cancellation).

If you have any questions about these Terms and Conditions or if you wish to contact us to complain about any matter, please e-mail us at info@nwaky.com . If after contacting us and following our complaints procedure you still feel that your complaint has not been resolved satisfactorily, you may access the EU Commission's Online Dispute Resolution platform https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage