Shipping policy

We aim to ship:

Europe (EU/EEA): 2-5 workdays.

United Kingdom: coming soon
North and South America: coming soon
Africa: coming soon
Asia: Coming soon
Australia and New-Zealand: coming soon

NOTE: We only ship to EU/EEA at the moment. Other locations will follow soon.

CUSTOMER SERVICE
For any questions, status of order or problems with placing your order, please contact Nwaky Artisan Perfumery customer service team at: info@nwaky.com
We will respond within our operating hours of 8:30 A.M – 5:30 P.M (EST), Monday-Saturday

TRACKING
Once your order is processed, we will send you a shipping confirmation e-mail, which will include courier service along with tracking number.

REFUNDS
We aim to handle your returns as promptly as possible. Once product(s) are received, it may take up to 14 business days to process your return. Your refund will be issued to the payment method used in original transaction. Please note, refunds may take up to 10 business days to be credited depending on your bank’s processing time. This can vary greatly between credit card issuers.